FAQs
You can find answers to most of your questions below, but reach out to our Customer Service team if you still need us.
ABOUT YOUR ORDER
What’s the status of my order?
We know you’re excited to get your ESSENCESIP TEA order! Our store sends a shipping confirmation and package tracking # to the email or mobile phone you included on your order when your package leaves our warehouse.
How soon will my order leave the warehouse?
Our warehouse works Monday through Friday. Most ESSENCESIP TEA orders are packed and shipped from our warehouse within 24 business hours, but it can take up to 48 hours. Occasionally there’s an address or credit card issue that might hold up your order a bit longer — but that doesn’t happen very often.
How long will it take to get my order?
When your order leaves the warehouse, it will be routed to one of our 3rd party shippers. The shipper will then deliver in the window according to the shipping method you chose at checkout. You will receive your pack in12-14 business days
Can I cancel my order?
Depending on the status of your order, we may or may not be able to cancel it. Please reach out to us at essencesipwu@gmail.com with the subject line Cancel My Order. If your order has not yet left our warehouse, we will cancel it. If it has already shipped to you, we cannot cancel it.
Can I change my order?
We do our best to get your products out the door as fast as possible! Once your order has been submitted, no changes can be made. Your order moves almost immediately to processing and then it’s sent to the warehouse to ship. To order additional products, you’ll want to place a new order. If you need to cancel your existing order, we can try to do that if your order has not yet left our warehouse. Please email essencesipwu@gmail.com with the subject line Cancel My Order.
Can I change the shipping address on my order?
If your order has not yet left our warehouse, we’re happy to change your shipping address. Please contact essencesipwu@gmail.com with the subject line Change My Address, and include the name on the order, your order #, and the new shipping address. If your order has already left our warehouse, we cannot change your shipping address.
Can I change the billing address on my order?
The billing address on your order is tied to the credit card used to place your order, and cannot be changed once your order is submitted.
Why is my order not being delivered in the time estimated?
Most orders do get delivered in the estimated time window. You’ll want to calculate 1-2 days processing in the ESSENCESIP TEA warehouse, then add the shipping time for the delivery method you chose. However, shippers can experience unexpected delays due to weather, staffing shortages, or other unforeseen events.
Why was my order shipped in multiple packages?
If your order is large, we will split your order into multiple packages.
What do I do if my discount code doesn’t work?
There are a few reasons why your shipping code may not work. First, it may be expired, as all discount codes have an expiration date. Second, we generally only honor one discount or promotion code at a time, and you may already have a code in your shopping cart. Lastly, a code may be related to your shopping history with ESSENCESIP TEA, and our store may not recognize the code as valid. If you are trying to use a discount code you believe to be valid and it’s not working, please email us at essencesipwu@gmail.com